F&B Delivery Manager

Job description / Role

The F&B Delivery Manager is responsible for developing and managing an efficient delivery operation and increasing the volume of delivery sales through attaining and keeping excellent customers relations

Key Accountabilities
• Develop best practices in delivery services targeting customer satisfaction
• Develop and implement the annual delivery strategy and business plan for the department across all countries
• Take part in the preparation of the allocated budget of the department
• Recruit, train, motivate, and evaluate his /her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
• Create measurement tools and performance metrics to ensure delivery and efficiency of the function including process optimization and standardization (effective scheduling and optimizing delivery routes)
• Ensure a continuous growth of the function by forecast delivery volumes, analyzing historical deliveries, sales numbers and orders as well as developing delivery platforms and delivery menus
• Manage the relationship and negotiation process with suppliers including service providers and delivery aggregators delivering on promotions and delivery rates

Requirements

Qualifications, Experience, Knowledge Bachelor’s Degree in hospitality management or business administration
• 5 years of experience in F&B out of which 2 years in a similar role
• Proficiency in MS Office
• Fluency in English

Competencies Communication Skills
• Decision Making
• Teamwork
• Commercial Understanding
• Customer Focus
• Developing and Motivating Others
• Analytical Thinking

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.