F&B Supervisor

Job description / Role

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Come as you are & join the 25h tribe.

Job Description

How does your working day look like ...

• Ensures that all colleagues' activities adhere to and support the Company International Quality Management System.
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
• Conducts team briefings, meetings, and training as directed by Management.
• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
• Ensures that an effective link is maintained between kitchen and service areas.
• Supervises the level, consistency, and quality of table and/or counter service of all menu items.
• Ensures that all colleagues adhere to all food hygiene regulations and procedures.
• Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/complaints to Management.
• Actively promotes the use of up-selling techniques within the outlet to exceed guest expectations and increase revenue.
• Provides specialist advice to customers and colleagues on food and beverages.
• Supervises all aspects of food and beverage quality, service, and hygiene and escalates concerns to Management.
• In absence of an Outlet Manager or Assistant Outlet Manager, takes responsibility for operational issues.
• Any other duties as may reasonably be requested by the management.
• Prepares duty roster to be approved by the Outlet Manager.
• Conducts restaurant control (inventory).

Qualifications

Your personality counts more than your CV ...

• Pleasing and outgoing personality.
• Team player.
• Able to work under pressure.
• Good command of English (both written and spoken).
• High school graduate or diploma in hospitality.
• Knowledge in beverages and cocktails.
• Graduate of hospitality course.
• Certified in wines and spirits.
• Have worked as a supervisor in a restaurant and bar, preferably in a 5-star hotel.
• Minimum of two years' experience.
• Proven track record in training and developing staff.
• Knowledge in cashiering procedures.
• Strong leadership skills.
• Training skills.
• Computer literate (Micros, Microsoft applications).

Additional Information

What's in it for you ...

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.