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Job description / Role
Role Profile:
To effectively manage and ensure excellent service delivery and commercial control on various client brands within their area or responsibility. Identify further maintenance efficiencies opportunities within their client portfolio and drive business commercial savings within area or responsibility. To ensure compliance with Company policy and procedures in line with annual operating plan
The below Key Performance Areas include but are not limited to:
- Visit clients at least once per quarter to discuss services provided and ensure customer satisfaction.
- Responsibility for ensuring schedules and programs of work are adhered to and delivered to a high quality and ensure consistent standards are achieved.
- To ensure contractual outputs are met including regular quality audits.
- To audit supply chain routinely to ensure compliance with contractual terms
- To identify areas of commercial savings within current contracts.
- To enhance supplier relationships through regular informal interaction and structured meetings.
- To build and maintain strong brand relationships.
- To maintain budgetary control on contracts, materials and equipment.
- To review FM Helpdesk service delivery and challenge when not being met or meeting current needs.
- To ensure recruitment of staff is conducted in accordance with Alshaya procedures and on relevant terms and conditions of employment and that all Alshaya employees receive a full induction.
- To lead, motivate and develop staff using the available skills and resources.
- To identify developmental needs, set objectives and evaluate training performance for all activities undertaken.
- To ensure that employees are effectively managed to their potential utilising the HR processes with a best practice approach.
- Ensure that absence and time management is monitored and controlled.
- Ensure correct staffing levels at all times including arranging cover for staff holidays and sickness.
- To ensure health and safety policies are adhered to and all appropriate documentation is prepared and maintained i.e. risk assessments, method statements etc.
- To ensure all HR processes are adhered to and all employees are treated in line with Alshaya policy and current local legislation.
Requirements
Knowledge:
- Computer literate in the areas of Microsoft Word, Excel and Outlook.
- Similar managerial experience in a large retail FM environment.
- Strong written and verbal communication style and ability to adapt style to meet needs to different business units
- HR & SHEQ knowledge
- Cleaning and BIC's knowledge would be advantageous
- Proven track record in budgetary control
- Full Driving License is essential.
Experience:
- At least 5 years relevant experience in the delivery of Total Facilities Management services delivery.
- Man management experience of Technical subordinates.
- Project management experience on minor works refurbishments.
- Capable of reviewing design drawings.
- Retail environment experience desirable, but not essential.
Skills:
- Able to build strong, long term relationships with key stakeholders.
- Ability to multi task, work well under pressure to tight deadlines.
- Team player and leader.
- Ability to work autonomously and make own decisions.
- Flexible, adaptable approach to workload.
- Excellent track record in customer service.
- Self-development & motivation.
- Problem solving skills, ability to use their initiative/ lateral thinking.
- Planning & Organisational Skills.
Additional role requirements:
- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Review/Report on issues and training requirement needs for your area of responsibility to your line manager.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.