Fashion Consultant

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

We are seeking a highly motivated Fashion Consultant.

As a Client Advisor at Jil Sander, you will be the face of the brand, responsible for providing an exceptional customer experience and building long-term relationships with clients. Your primary role is to assist customers in discovering and purchasing Jil Sander's luxury products, while ensuring that their expectations are exceeded through excellent service and product knowledge.

At Jil Sander, we believe in offering our clients not just a product, but an experience. As a Client Advisor, you will play a pivotal role in bringing this vision to life, helping clients find pieces that resonate with their personal style while embodying the brand's minimalist luxury.

What you'll be doing

Customer Service & Sales:
- Deliver a personalized and high-touch customer experience that reflects the values of the Jil Sander brand.
- Actively engage with customers to understand their needs and preferences, providing expert advice on products and styling.
- Meet and exceed individual and store sales targets by converting client needs into successful sales.
- Develop a deep understanding of the brand's collections, materials, and craftsmanship to provide product knowledge to clients.

Client Relationship Management:
- Build and maintain strong, long-term relationships with clients to drive loyalty and repeat business.
- Utilize the store's CRM system to manage client information, preferences, and purchase history, ensuring consistent follow-up and personalized service.
- Proactively reach out to clients regarding new collections, product launches, and special events.

Visual Merchandising & Store Presentation:
- Assist with maintaining the store's visual presentation, ensuring that products are displayed in accordance with brand guidelines.
- Ensure the store is always tidy, well-organized, and fully stocked with merchandise.

Operational Support:
- Support the team with daily store operations, including stock management, cash handling, and maintaining accurate records of sales.
- Ensure compliance with store policies and procedures, including health and safety regulations.

- Strong English communication skills
- Clienteling and CRM database
- Passionate and knowledgeable about styling is mandatory. Deep understanding of luxury products and trends.
- Previous experience in a luxury retail environment (minimum 2 years), preferably within fashion.
- Strong communication and interpersonal skills, with a natural ability to connect with customers.
- Results-driven and motivated by exceeding sales goals.
- Team player with a proactive, positive attitude.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department RETAIL & DISTRIBUTION Role Fashion Consultant

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.