Field Collector

Job description / Role

The primary objective of a field collector is to visit customers at their respective places or work. In addition, conduct residence visits wherever approved. The end objective of a field visit is to ensure that a payment is extracted from the customer to resolve the delinquent nature of the account.

RESPONSIBILITIES

• Customers who do not respond to in-house collection efforts represent a financial risk to the institution. The field Collector’s role is to visit the customer physically and collect the due payment, skip tracing, early fraud identification / set-up companies
• Update information (new contact details business address / Home address and phone numbers) in collection system
• Liaise with 3rd parties without disclosing confidential customer information to extract additional leads on tracing a non-contactable case
• Maintain and update Daily Collection Reports
• Adherence to the Code of Conduct on all occasions
• Field Collection officers must refrain from providing customers with incorrect information and/or offering solutions that have not been approved
• Adopt adequate negotiation techniques to resolve the delinquent nature of the account. Use tools within the approved policy framework, i.e. settlements, restructure offer etc.
• Perform any additional job that may be assigned from time to time
• Share feedback on accounts when requested for by peers/supervisors/managers
• Compliance to cash handling policy. Ensure receipt books are submitted for regular audit as per the agreed timeline

Requirements

• Minimum Qualifications and Knowledge: Graduate
• Minimum Experience (number of years): 3 years
• Job-specific /Technical Skills: PC skills and MS Office.
• Valid UAE Driving License and conveyance.

Behavioral Competencies:
• Thinks Group
• Thinks Customer
• Drives Impact

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.