Field Service Engineer

Thales Middle East

UAE

Ref: LP639-272

Job description / Role

Employment: Full Time

Location: Abu Dhabi, United Arab Emirates

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi's airport.

Job Objective:
The role of the Field Support Engineer is to provide excellent assistance to subcontractors and to our customer Air Force & Air Defense through performing/overseeing engineering and technical support and training, preventative and corrective maintenance, inspections and securing a high level of performance of the radars needs and performance.

The role may involve working at overseas location(s) in support of the Customer deployment team or frequently at remote client locations and may involve being exposed to inhospitable climatic conditions.

Role & Responsibilities:
• Attend the training sessions in U.A.E for AF&AD operators and maintainers.
• Perform Preventive & Corrective Maintenance.
• Prepare and follow up various inspections.
• Oversee the tasks performed by the maintenance staff.
• Monitor that correct services and repair procedures are implemented and advice as necessary.
• Utilize technical publications and embedded training to develop on-the-job-training procedures.
• Support the development of the operational capabilities.
• Provide to our customer Technical support.
• Provide support on site deployment/installation.
• Assist in the implementation of new software patches received from THALES or sub-contractor/ contractors and reviews results with superiors for necessary following up.
• Oversee supply chain activities to maintain KPIs within limits.
• Report to LMW Manager.
• Perform other related duties as required.

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.

Requirements

Preferred Skills and Experience:
• One (1) years of line maintenance experience preferred

Knowledge, Skills, and Abilities:
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
• Able to read and interpret blueprints, wiring diagrams, and follow written procedures and instructions
• Bachelors Degree in Telecommunications/Electronics Experience in Radar or Radio Technology and Maintenance will be a plus.
• Excellent customer service skills
• Demonstrated technical aptitude along with basic computer skills
• Intermediate ability to use Microsoft Office programs including but not limited to, Outlook, Word, Excel, Access and PowerPoint.
• Prior experience in installing electronic and/or mechanical systems
• Excellent initiative, interpersonal and communication skills
• Autonomy, excellent verbal and written skills in English.
• Ability to adapt to changing conditions and directions
• Ability to summarize and effectively present information to Manager and Customers
• Ability to work on complex problems scope and analyze data/situations
• Ability to crawl, bend, kneel, climb, and stop frequently in confined spaces
• Ability to work under pressure in a fast-paced team environment while maintaining accuracy and efficiency
• Will be required to demonstrate comprehensive knowledge in Electricity/Electronics
• Must speak, read and write English fluently
• Regular attendance and punctuality is required
• Must possess and maintain a valid Driver License
• Intermediate computer skills with previous exposure to a Computerized Maintenance Management System

Working Conditions:
• Computer and other office equipment
• Digital Multi-meter and mechanical tools

Work Environment:
• Works outside, and/or the hangar where loud noises may be experienced
• Work shifts may vary - flexibility required
• In most cases, work schedules are bid and worked by seniority, operational requirements permitting (days, swings, or midnight shift; weekends and holidays)
• Must be willing to travel domestically, and, if required, internationally

Physical Effort:
• Moderate to strenuous physical activity required by handling objects up to 50 to 80 pounds occasionally and/or up to 20 pounds frequently. (Medium to Heavy)

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

About the Company

Thales is a global leader in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organizations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.

Thales has 81,000 employees in 68 countries. In 2020 the Group generated sales of €17 billion and Self-funded R&D 1B€.

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Service Engineer salaries in UAE

Average monthly compensation
AED 8,000

Breakdown available for industries, cities and years of experience