Field Service Engineer

Job description / Role

• Recognize customer problems, suggest solutions that satisfy their requirements
• Conducts technical repairs, calibrations and maintenance of machines
• Perform installations of new machines, followed by customer training and support
• Carry out AMC and service on systems according to defined protocols
• Ensure breakdowns and troubleshooting have a 48-hour response time
• Communicate effectively with customers and reporting regarding scheduling, repair or maintenance needs, part requests.
• Reporting and submission of all service jobs
• Ensures customer satisfaction and collecting customer feedback

• UAE based – Driving license
• Having experience – 2 to 3 years at UAE ./ Middle East
• Qualification background – Degree/ Diploma holder in field of Electronic / Electrical / Instrumentation
• Vacancy – 01 Dubai

About the Company

With our corporate headquarters at Dubai Airport Freezone and Application & Research Center at Dubai Industrial City, with regional sales and customer service center in Dubai, Abu Dhabi, Kuwait and Riyadh, Himatrix has a global vision of providing industrial and laboratory solutions including process automation and turnkey solutions. We are ISO9001:2015 certified and accredited for ISO17025:2017 in the field of calibration services.

We represent global leaders in the industry, providing industrial automation, weighing, laboratory and analytical, product inspection, marking and coding, packaging, labelling and material handling solutions. We also provide accredited calibration services and manufacture self-adhesive labels.