Field Service Manager

Job description / Role

- Independently carry out the technical, administrative and commercial planning of new installations, maintenance and service activities on Turbomachinery equipment for Field Service personnel.
- Prepares delegates and instructs all ongoing site activities. Cost and claims calculation for Field Service projects.
- Ensures that all work done in the field is clearly reported and documented.
- Handle all administrative, technical and commercial work in connection with the delegation of Field Service personnel.
- Checks if there are adequately qualified field service personnel available in the selected region (using the Competence Matrix and if necessary feedback from the Quality and Capacity Manager) and ensure the regional field service personnel are trained / qualified for the assignments in the region
- Maintains a regular contact / exchange with the Quality and Capacity Managers, Pool Leaders and Field Service Coordinators
- Analysis and distributes all assignments that are send to the region and distributes the assignments to the local Field Service Coordinators / Pool Leaders in the region according to the qualification levels and returns the assignments back to HQ if qualified personal are not available.
- Analyses the work scope according to the personnel request and ensure that sufficient information concerning the work scope is available.
- Coordination & communication among all parties involved in the field service activities
- Regular reporting in writing to the management of all activities, commercial, technical and personnel issues.
- Instructs and support Field Service Coordinator and dispatcher related to planning and scheduling of all Field Service staff activities
- Calculates and issue quotations for Service, troubleshooting, new installation and commissioning.
- Arranges and lead the kick-off/pre-installation meeting as well as follow up site inspections

Requirements

- Diploma / Degree in Mechanical Engineering; Graduate from Senior High School
- At least 5 years practical experience on rotating equipment (steam turbines, turbo compressors, and expanders)
- Very good knowledge of Rotating Equipment (steam turbines, compressors and expanders)
- Experience in reading drawings, technical documents, instructions, sketches/explanation of details and cross sectional drawings.
- Organization, planning and improvisation skills
- Cost and result oriented, and high physical and mental strength.
- Good reporting skills
- Very good social skills
- Advanced analytical thinking, independent, punctual, resolute, can handle stress and manage difficult situations in a calm manner.
- Good Computer knowledge (MS Office, MS Project).
- Flexibility to work longer hours, weekends, etc. to meet with customers scheduling requirements
- Good communication skills in English and and in conversation with clients, subcontractors and other staff at site.

Additional information:

If you think you are suitable to the position and you are interested to apply, please send your application online with most recent CV.

About the Company

MAN Diesel & Turbo SE, based in Augsburg, Germany, is the world’s leading provider of large-bore diesel engines and turbomachinery for marine and stationary applications. It designs two-stroke and four-stroke engines that are manufactured both by the company and by its licensees. The engines have power outputs ranging from 450 kW to 87 MW. MAN Diesel & Turbo also designs and manufactures gas turbines of up to 30 MW, steam turbines of up to 150 MW and compressors with volume flows of up to 1.5 million m³/h and pressures of up to 1,000 bar. The product range is rounded off by turbochargers, propellers, gas engines and chemical reactors.

MAN Diesel & Turbo’s range of goods includes complete marine propulsion systems, turbomachinery units for the oil & gas as well as the process industries and complete power plant solutions. Customers receive worldwide after-sales services marketed under the MAN PrimeServ brand. The company employs around 14,500 staff at more than 100 international sites, primarily in Germany, Denmark, France, Switzerland, the Czech Republic, India and China. MAN Diesel & Turbo is a company in the Power Engineering business area of MAN SE.