Field Technician Cum Driver

Job description / Role

Job Description

We are seeking a skilled and dedicated fiber optic technician to join our team. The ideal candidate will be responsible for the end-to-end installation of fiber-to-the-home (FTTH) services at customer premises. This role requires a strong technical aptitude, excellent problem-solving skills, and a commitment to providing outstanding customer service.

Key Responsibilities

• Installation and termination: Install, route, and terminate fiber optic cables from the network distribution point to the customer's home (drop cable).
• Equipment configuration: Install and configure optical network terminals (ONT) and Wi-Fi routers, ensuring proper functionality and secure network setup.
• Service activation: Set up internet services for customers, including configuring router settings such as SSID, password, DHCP, and other relevant parameters.
• Fiber splicing and testing: Perform fusion splicing to join fibers as needed, ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues.
• Quality assurance: Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality.
• Troubleshooting and maintenance: Diagnose and resolve technical issues related to fiber optic connections, equipment, and customer-side network problems.
• Documentation and reporting: Maintain detailed and accurate records of all installations, service calls, and fault-handling activities. Report complex issues or faults to the backend support or network operations center (NOC).
• Customer education: Provide clear and concise education to customers on how to use their new services and equipment, including basic troubleshooting steps.
• Tool and safety management: Ensure all tools and equipment, including fusion splicers and optical power meters, are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures.

Qualifications

• Proven experience in installing, terminating, and splicing fiber optic cables.
• Proficiency in using fiber optic tools, including fusion splicers and optical power meters.
• Strong knowledge of Wi-Fi router configurations and home networking principles.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Good English speaking and comprehension skills.
• Attention to detail and a commitment to quality workmanship.
• Valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively.

Key Skills

Computer hardware, customer service, hand tools, computer networking, field service, POS, Windows, mechanical knowledge, service technician experience, merchandising, project coordination, troubleshooting.

Employment Details

Employment type: Full time
Vacancy: 1
Monthly salary: 2500 - 2900