Job closed
Ref: RP714-23036
Job description / Role
Job Description
- Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
- Respond to queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that all personnel are kept well informed of the department's objectives and policies.
- Supervise and coordinate activities of the accounts receivable section.
- Ensure to process the third-party claims and the maintenance, review, updating, and collection of guest accounts in accordance with the credit policy.
- Responsible for various transactions including refunds, ability-to-pay allowances, discounts, and write-offs.
- Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
- Recommend transfer of guest accounts to the delinquent accounts section.
- Maintain liaison with other functions to coordinate efforts in resolving problems concerning the collection of guest accounts receivable.
Qualifications
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field
- Minimum of 3-5 years of experience in accounts receivable or a similar financial role
- Proficiency in Microsoft Office suite, particularly Excel, Word, PowerPoint, and Outlook
- Strong knowledge of accounting principles and practices
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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