Flagship Boutique Manager - Parfums

Job description / Role

Flagship Boutique Manager - Parfums Christian DIOR

Are you a passionate retail professional with a keen eye on detail and whose top priority is to provide outstanding Guest Experience to anybody walking into the boutique?

The spirit of Dior is reflected in each of the House's products and in the care taken at every stage of their production. From Grasse to Paris to the Dior Gardens, Parfums Christian Dior enhances the most beautiful ingredients so that each of its creations helps shape its global aura.

As a Boutique Manager you will be responsible for the management of the Boutique Mall of the Emirates and the team. You will drive the performance of the boutique through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, profitability, and operational compliance.

MAIN RESPONSABILITIES

Business Development and Sales Management
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Continuously motivate and coach Beauty Consultants and Specialists to meet assigned sales targets, set and follow up team and individual objectives on a daily, weekly and monthly basis
• Suggest and implement actions plans for the Boutique to Retail Direction (product mix, store merchandising, events and animations, product assortment, buying trends and customer requests), order to ensure achievement of the Boutique Sales Targets
• Deploy store business plan to include marketing and promotional strategies that will continue to drive traffic to the store and develop and grow the customer base
• Be aware of the local market and business environment including competitors' business activities and Parfums & Cosmetics market trends.
• Conduct sales analysis (quantitative and qualitative sales reports), follow up on market trends and monitor the competition activity
Brand Management
• Consistently be an ambassador of Dior, support and uphold the Dior values and competencies at all times, striving to exceed expectations
• Ensure that the Boutique team are in line with brand values and positioning in terms of behavior and Dior image guidelines
• Take additional responsibility as supporting other point of sales, acting as a training store, arranging retail events and supporting new launches
• Maintain strict confidentiality of Dior knowledge and activities

Client Experience and Event Management
• Deliver a world class client experience within the Boutique, exceeding brand mystery shop expectations
• Welcome and manage external and internal visitors to the Boutique, ensuring that their experience reflects the brand and our business
• Increase client flow by working closely with Marketing and CRM to develop a network of clients and develop customer loyalty
• Achieve targets for client’s recruitment and client loyalty return
• Insure the building, maintaining and using of a client’s accurate database
• Identify customer potential needs and use initiatives to meet them
• Own and contribute to Boutique events and sampling programs, effectively managing internal and external communication and ensuring that events are exactly executed and exceed expectations
• Execute all visual plans at the Boutique for all events
• Manage preparations status and feedback reports for each event and animations
• Provide new and ongoing product and sales training to team, including new programs, suggestive selling techniques, and client registration programs

People Management
• Recruit high caliber team members, ensuring their retention through the effective management of their induction and performance
• Ensure all new employees complete In Store induction
• Ensure that all Beauty Consultants and Specialists are provided with product knowledge to enhance and ensure cross-selling across categories.
• Involvement in Dior store succession planning by training and developing all employees to be able to progress along the career path.
• Conduct annual performance reviews
• Identify individual and team training needs. Create and implement regular training, monitor and record all training hours.
• Communicate corporate initiatives and directives to team through daily brief
• Communicate and reflect the brand, corporate strategy, and goals to the team
• Manage team to achieve sales goals by conducting monthly productivity evaluations
• Effectively build and develop key relationships across the brand to aid the success of the Boutique
• Create positive working environment

Operations
• Staff the Boutique to consistently deliver the desired brand experience whilst keeping within agreed budgets
• Determine staffing needs and create staff schedules to ensure appropriate store coverage and match to traffic
• Oversee process of staffing and planning scheduling and coordinating their payroll information
• Manage stock to minimize loss and maximize availability, effectively manage stock both back and front of house in terms of quantities and merchandising guidelines
• Report on store performance as and when required by the brand
• Ensure operational compliance across the Boutique and team ensuring that all aspects of company procedures are adhered to including cash, stock, IT and security
• Ensure that the health and safety of the Boutique and team are managed and in line with brand and legal expectations
• Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and operating profit.
• Ensure compliance with all Internal Control procedures

Requirements

• Minimum of 3 years of experience managing a beauty store as Manager or Assistant Manager in a Luxury store (mandatory)
• Excellent interpersonal skills and communication skills
• Creative and innovative thinking with strong initiative
• Strong sales skills and ability to motivate a team
• Business Acumen: Knows how businesses work; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Fluent in English. Arabic is a plus
• Adaptable and diligent: high priority on accuracy and adherence to timeframes
• Dependable and autonomous
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; maintains effective relationships and gains their trust
• Proficient user of the MS Office package

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.