Ref: SP540-31

Job description / Role

Employment: Full Time

Key Responsibility:

• Manage the logistics process for assigned areas/retailer partners with a KPI driven mindset and a hunger for continuous improvement
• KPIs: Efficiency of Pickers & Drivers (orders/day), Quality handling of orders (service level NPS), On time fulfilment (picking and delivery), Cost per order (picking and/or delivery), Speed of picking and delivery (per order/item)
• Manage & coach our own team of supervisors, pickers & drivers to achieve KPIs & grow with us
• Identify & hire new pickers & drivers as we scale (and warn & remove if not effective)
• Onboard new frontline team members perfectly to achieve
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset to have short term & long-term solutions
• Map out and optimize every part of the order preparation & delivery process (SOPs)
• Optimize team scheduling with data and creative ideas
• Enhance our speed of picking & delivery with operational & technical solutions
• Relationship building with store teams in conjunction with our account management team
• Assist dispatch team with on ground execution & quality control
• Plan, efficiently use & track/monitor on ground assets
• Support catalog & marketing teams with instore executions
• Ensure effective & efficient team utilization for peak & off peak (with additional support tasks)
• Expand capacity (per person) with operational & technical recommendations
• Evolve our logistics models & excellence in encompassing express, scheduled and same/next day deliveries based on customer and partner preferences
• Identify and define technology requirements & improvements
• Assist Head of Logistics on projects for continued operating efficiency and growth


• 3-7 years previous experience
• Food and Beverage industry experience is a must
• Analytical thinker with problem solving skills
• Customer delight obsession
• Ability to balance cost & quality
• Track record of operational results
• Ability to handle high pressure in a positive way
• Quick learning & execution
• Ability to work in a fast-paced, constantly evolving environment
• Strong work ethic and drive, high attention to detail, and desire for a high level of ownership

About the Company

We are inspired in the Mexican territory, its parties, its folklore and its Mexican Gulf beauty.

Our chefs retake the culinary techniques that have prevailed for centuries in our country and give it a contemporary twist to present to the cosmopolitan city of Dubai.

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coordinator salaries in Dubai

Average monthly compensation
AED 5,500

Breakdown available for industries and years of experience