Job closed
Ref: GP285-321
Job description / Role
We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years
As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.
Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.
What we are looking for: Floor Manager – Dolce & Gabbana
What you’ll do:
• Ensure that shop floor employees are properly trained and coached in customer service excellence
• Propose remedial action plan to RSM following mystery shopping results
• Facilitate resolution of Guest-related issues finding the best solution to satisfy Guests and preserve the interests of the Group (repairs, extra-discounts, damaged goods, exchanges, refunds, etc.)
• Provide weekly/monthly detailed feedback on store top line achievements to RSM to prepare monthly top line review
• Suggest action plan to improve store top line and gross margin within network of stores whenever required
• Motivate and align shop floor staff on objectives by performing weekly huddle in stores and adapt the weekly theme to business requirements.
• Analyze and understand retail KPI and use this data to improve performance.
• Provide relevant qualitative feedback to RSM to help prepare store top line budget (e.g. performance of brand, category, SKU and detailed information on historical sales and store customers)
• Act as the product champion and the link between back-office and the shop floor employees
• Make sure that stores are properly staffed and monitor that administrative responsibilities are assigned to one specific staff at all time
• Monitor that VM activities are executed in the different department
• Responsible of stock variance in stores along with stores supervisors
• Respect and maintain store inventory management standards.
• Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance.
Requirements
What you need to succeed in this role:
As a Floor Manager you will be responsible for ensuring that your team will maximize the commercial performance of their sections and deliver exceptional Guest Experience. Furthermore, you will also be responsible for the establishment of a bridge between back-office and your Floor. Additionally, you will to conduct audits on a continuous basis and implement corrective solutions and actions through market studies, and the implementation of new original ideas. More specifically, we would love to hear from you if you can say yes to the below.
• Previous experience of working in international, global companies with diverse audiences in a similar role.
• Great understanding of Luxury Retail, applied to the Fashion world and with international brands.
• Ability to lead, guide and inspire a team of talented sales professionals.
• A deep desire to provide 5 Star Guest Experience daily.
• Strong sense of duty and responsibility.
• Have high emotional intelligence and ability to understand cultural nuances.
• Ability to bring out the best of people.
• Excellent at collaborating.
Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.
What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
Amazing benefits
We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.