Floor Runner - Legoland Hotel

Dubai Parks and Resorts

Dubai, UAE

Ref: RP195-194

Job description / Role

Employment: Full Time

The floor runner ensures all guest request are delivered in accordance with the standards, guidelines and policies established by LLD. To clean the guest rooms as assigned ensuring the Hotel's established standards of cleanliness and they are responsible for reporting any maintenance deficiencies and ensures the confidentiality and security of all guests and guests' rooms.

Main Responsibilities:
- To deliver guest's request to guestrooms prior efficiently and promptly
- Top make up the baby cot and additional amenities to be delivered to guest room
- To maintain all interactions with guests are handled professionally and with care adhering to hotel's policies and procedures. To keep storeroom / pantry clean and tidy
- To maximize recycling opportunities while it is not jeopardizing quality assurance
- Delivery and collecting of linen to all the assigned floors
- Perform handyman work for any special assignment issued
- Responsible for delivering the guest experience by consistently meeting the highest standards of cleanliness, attention to (LEGO) details efficiency and guest satisfaction throughout all areas of the Hotel
- To report for duty punctually wearing the correct uniform and name tag always
- To provide a courteous and professional service always
- To maintain good working relationships with your own colleagues and all other departments
- Take extreme care with personal grooming to maintain a consistently high level of professional appearance
- To carry out any other reasonable duties and responsibilities as assigned
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- The requirements are representative of the knowledge, skill, and/or ability to require
- Must be able to work a flexible schedule including evenings, weekends and holidays

Other Requirements:
- Able to work under pressure
- Self-starter, results oriented and a team player
- Pleasant personality with good organizational skills
- Good problem solving skills
- Independent and self-motivated with good communication, presentation and interpersonal skills
- Able to work in shift working environment

Health & Safety:
- To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.

To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:
- Following reasonable instruction related to health & safety.
- Reporting dangerous situations or deficiencies in health & safety arrangements.
- To only use work equipment in accordance with training.
- To not interfere or misuse anything provided for the purposes for health & safety


- 1 - 3 years of successful experience in a housekeeping department on same position.
- Able to work under pressure
- Self-starter, results oriented and a team player
- Pleasant personality with good organizational skills
- Good problem-solving skills, as well as customer service
- Independent and self motivated with good communication, presentation and interpersonal skills.

The Best Part Of The Story

We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

About the Company

Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leadership’s vision of positioning the emirate as a compelling global tourist destination.

The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate™ Dubai, Bollywood Parks™ Dubai, and LEGOLAND® Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014

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