Floor Supervisor

Job description / Role

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand's established standards and procedures.

RESPONSIBILITIES

- Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.
- Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
- Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
- Participate in achieving the organization's goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
- Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
- Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
- Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
- Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques

LANGUAGE & TECHNICAL SKILLS

Language Proficiency
- Fluency in English. Fluency in Arabic is a plus.

Technical Skills
- Proficiency in MS Office

Food Safety Level
- Level two.

EDUCATION

- Technical degree in Hospitality Management, or a related field.

EXPERIENCE

- Three to five years of experience in F&B operations, or a similar role.

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.