Food and Beverage Captain

Job description / Role

Company description

Novotel World Trade Centre is currently looking for a Food & Beverage Captain who plays a crucial role in ensuring the smooth operation of the restaurant, providing excellent service to guests, and promoting a cohesive and productive team environment.

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job description

• Supervising and coordinating the activities of the F&B service staff, ensuring that service standards are met and maintained.
• Welcoming and seating guests, taking their orders, and providing recommendations on menu items.
• Overseeing the service flow, ensuring timely and efficient delivery of food and beverages to guests.
• Handling guest inquiries, complaints, and special requests in a professional and efficient manner.
• Monitoring and ensuring the cleanliness and organization of the dining area, bar, and service stations.
• Assisting in training and motivating staff to provide exceptional service and uphold the restaurant's standards.
• Collaborating with the kitchen staff to ensure smooth communication and coordination between front-of-house and back-of-house operations.
• Handling cash and credit card transactions, as well as managing guest checks and billing processes.
• Conducting pre-shift meetings to communicate information about menu specials, reservations, and special events.
• Monitoring inventory levels of food, beverages, and supplies, and communicating any replenishment needs to management.
• Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
• Participating in menu planning and development, providing feedback on current offerings and potential new items.
• Collaborating with the restaurant management team to implement promotions, special events, and marketing initiatives.
• Developing and maintaining relationships with regular guests, providing personalized service and anticipating their needs.
• Assisting with the training and development of new and existing staff members, focusing on enhancing service skills and product knowledge.
• Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
• Ensuring compliance with health and safety regulations, sanitation standards, and company policies and procedures.
• Handling any other duties as assigned by the restaurant manager or other members of the management team.

Qualifications

• Previous experience in a similar role in a fine dining restaurant or upscale hotel establishment.
• Strong leadership and supervisory skills, with the ability to motivate and train staff effectively.
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Extensive knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Ability to work in a fast-paced environment and handle high-stress situations with composure.
• Proficiency in handling cash transactions and using point-of-sale systems.
• Flexibility in work schedule, including evenings, weekends, and holidays.
• A high school diploma or equivalent is typically required, with additional certification or training in hospitality management or a related field being beneficial.

Additional information

Your team and working environment:
Diverse, young and vibrant team

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.