Food and Beverage Reservation Agent

Job description / Role

Reservations agent

You are the beginning of an exceptional guest experience. As a reservations agent, you will make our guests feel welcome and reflect the exceptional experience they come for when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly, and engaging service
• Ensure the best selection for the guest and maximize revenue through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications:

• Guest-focused personality is essential

Additional information:

• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities
• Fluency in English; additional languages are a plus

Remote work:

No

Employment type:

Full-time

Key skills:

• Culinary experience
• Restaurant experience
• Food service
• Hotel experience
• Taleo
• Hospitality experience
• Bartending
• Guest relations experience
• Management experience
• POS
• Supervising experience
• Micros POS experience

Vacancy: 1