Food and Beverage Supervisor

Job description / Role

Company description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment u201cWhere life livesu201d and indulge in excellence.

The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job description

• Supervise and coordinate food and beverage service operations to maintain high standards of quality and customer satisfaction
• Train, mentor, and motivate team members to deliver excellent customer service and adhere to company policies
• Manage staff schedules, assignments, and performance evaluations
• Ensure compliance with food safety regulations, hygiene standards, and alcohol service laws
• Monitor inventory levels, place orders, and control costs while maintaining product quality
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Collaborate with kitchen staff to ensure smooth service operations and timely food delivery
• Implement and maintain quality control procedures for all food and beverage items
• Assist in menu planning, pricing, and special promotions to drive sales and customer satisfaction
• Maintain a clean, organized, and safe work environment for staff and guests

Qualifications

• High school diploma or GED
• 4 years' experience in food and beverage management, culinary and related professional area
• Must have experience with beach lounge operations
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Entrepreneurial thinking and analytical business thinking required
• Proficient in the English language (verbal and written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours
• Must be computer literate and analytical
• Enthusiastic and guest driven
• Must be able to prioritize, organize and be self-efficient
• Able to perform under pressure

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.