Food & Beverage Supervisor

Job description / Role

- To assign responsibilities to subordinates and to check their performance periodically.
- To be on the floor at all times.
- To assist in the operations during busy periods.
- To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
- To assist in conducting monthly inventory checks on all operating equipment and supplies.
- To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
- To attend Daily Operations Meeting in the absence of the Outlet Manager or Assistant Outlet Manager
- To ensure that the outlet is kept cleaned and organized, both at the front and back area as well.
- To conduct daily pre-shift briefings to ambassadors on preparation, service and menu.
- To liaise with the Kitchen and Beverage department on daily operation and quality.
- To handle all guest complaints, requests and enquiries on food, beverage and service.
- To establish a rapport with guests maintaining good customer relationship.

Requirements

- To ensure that the outlet cashiering procedures are strictly adhered to.
- To assist in the revision and updating of the outlet Departmental Operations Manual as and when required.
- To assist in planning and organizing festive food promotions with the outlet manager and assistant.
- To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business.
- To issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
- To maintain a good rapport and working relationship with ambassadors in the outlet and all other departments.
- Terms and conditions of employment, local legislation, and company/hotel policies and procedures.
- To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions.
- To identify and develop young talents within the organization for future potential growth within the group
- To carry out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
- To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.