Food & Beverage Supervisor

Job description / Role

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Position

To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.

KEY ROLES & RESPONSIBILITIES

- Supervise and oversee the operation of Colleagues Dining café to maintain service standards
- Check on employees' discipline, grooming standards and punctuality
- Check on guests' satisfaction levels and properly handle feedback and follow-up
- Report any complaints, incidents or any other irregularities to Human Resources and Culinary team
- Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment's
- Ensure cleanliness of Colleagues Dining café
- Carry out light cleaning and maintenance of the pantry area
- Monitor quality of food and beverage products
- Perform trainer tasks and conduct training for all staff as assigned
- To motivate, coach and project a positive attitude at all times
- Responsible for ordering all cafeteria related items through future log (coffee, soft drinks, stirrers, napkins etc)
- Attends all colleague committee meetings and drives all the points related to food
- Liaises with the chefs on suggestions and improvements for the cafeteria
- Responsible for printing of the name tags and daily menus
- Responsible for ensuring the dining room is clean and tidy at all times
- Ensures that all maintenance reports are raised and follows through on repairs
- Responsible for monthly theme lunches, schedules them, arranges the menu and communicates with the respective division
- Ensures that weekly deep clean happens of the café happens, including removing all tables, chairs and condiments
- Responsible for overseeing stewards when it comes to cleanliness of the tables, chairs, floors, plates, cups and cutlery

Requirements

PERSONAL ATTRIBUTES

- Excellent reading, writing and oral proficiency in English
- Experienced in all aspects of restaurants service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with solid motivational and teamwork skills
- Attention to detail and strong interpersonal skills to deal with diverse staff

EXPERIENCE

- Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.