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Freight Forwarding Operations Team Leader

ACI Logistics

Dubai, UAE

Ref: SP348-04

Job description / Role

Employment: Full Time

The Operations team leader will take the overall responsibility for the execution of all freight operations-related jobs. Oversee best freight forwarding process of goods through air/sea/land, managing the effectiveness and efficiency of the delivery service provided to our customer. Should have in-depth knowledge of UAE Import/Export Procedures; Documentation and customs regulation within the Freezone & mainland. Maintain and update company SOPs. Be the customer’s point of contact and shoulder the responsibility to ensure all jobs under his/her team are completed as committed. Set up a business plan for the operation's team; create and monitor KPIs against targets. Ensure proper staffing, utilization and management of the team. Train and mentor staff for action and conformance of norms and practices


- Bachelor's degree or equivalent experience, MBA is a plus
- Clear Knowledge of the Shipping Industry
- In-depth and previous experience in freight forwarding or logistics industry in a similar role with process development, ideally in a fast-paced environment
- Excellent communication skills: ability to present organized and thorough data and business acumens for the intended audience
- Demonstrated ability to build strong working relationships with clients and key stakeholders and the ability to work under pressure in a cross-functional organization
- Strong problem-solving techniques and skills
- Fluency in English (additional languages are a plus)
- 8 - 10 years experience in freight operations with at least 2 years managing a team

About the Company

With over 19 years experience in the freight industry, ACI Logistics offers reliable, cost effective logistic solutions worldwide.

Our head office is based in Dubai, UAE and branch offices strategically located in Mumbai; Nairobi and London Heathrow. We have strong global network with partnerships with major airlines, notable shipping companies and surface transporters.

We have 8,100 sq. meters of warehousing facilities in the Dubai World Central (DWC), a free zone in the precincts of the Maktoum International Airport.

We have the experience and expertise to deliver value. Be it cross trade, combined transport, bulk or project cargo, full and part air charter requirements, cargo consolidation or door to door delivery - you can rest assured that you will get comprehensive, cost effective and time sensitive solutions tailor-made to your requirements.

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