Front Desk Agent

AccorHotels

Dubai, UAE

Posted
Ref: RP714-1065

Job description / Role

Key tasks
- As a Front Desk Agent, you are required to check-in/check-out hotel guests in a timely and professional manner and process all payments according to established procedures.

Main duties include
- Welcoming guests in a friendly, prompt and professional manner; registering guests, issuing room keys, providing information on hotel services and room location; answering phones in a prompt and courteous manner; up-selling rooms where possible to maximize hotel revenue; accurately processing all cash and credit card transactions in accordance with established procedures.

Ideal Candidate
- To have a minimum of 2 years' experience in Front Office role in a five-star hotel, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills. Need to be available to work different shifts times. Also, good to have cash handling ability and understanding.

Requirements

Skills
- Level of Education Bachelor / Licence

Areas of study Hospitality
- Management

Professional experiences
- 1 to 2 years

Languages essential
- English

Essential and optional requirements
- Excel
- Power Point
- Word
- TARS
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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