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Front Desk Agent

AccorHotels

Dubai, UAE

Ref: RP714-1166

Job description / Role

Key tasks
- Following Mercure brand standards in the daily work
- Ensuring a quick and friendly guest service
- Following the cashier discipline
- Taking all the guests' request into consideration and forwarding them to the departments in charge
- Welcoming guests and maintaining their loyalty
- Promoting for the guests Accor Loyalty Programme
- Ensuring member of Accor Loyalty Programme gets all the required treatment
- Ensuring guests' accounts have no over limits

Requirements

Skills

Level of Education
- Bachelor / Licence

Areas of study
- Hospitality Management

Professional experiences
- 1 to 2 years

Languages essential
- English

Optional languages
- Russian
- French (Fluent)
- Arabic (Fluent)

Essential and optional requirements

Minimum experience required:
- At least 2 years experience as receptionist or a shift leader position preferably inside the UAE
- Language essential:
- English and second language as an advantage (Arabic/Russian)
- Skills required:
- Opera PMS
- Resa Web
- Hotel Link
- Access
- Excel
- Power Point
- Word
- Fidélio
- GMP-GPR
- Micros
- MULTIMICRO
- TARS
- Opéra
- FOLS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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