Front Desk Agent

Job description / Role

Company description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job description

• Actively welcome, greet and check guests in.
• Inform guests with savvy knowledge of hotel, its services, the city, and local happenings.
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up.
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk-ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries.
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process.
• Update and maintain the reception handover book, pass on all guest feedback to the manager on duty so appropriate action may be taken.
• Ensure guest privacy and security; any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards.
• Ensure the correct procedure and policy standards are adhered to.
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies.
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment; international currency, etc.
• Encourage up-selling in order to maximize rates.
• Ensure work areas are cleaned and maintained at all times.

Qualifications

• High school diploma or equivalent required.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work related information using computers and/or point of sale systems.
• Ability to spend extended lengths of time viewing a computer screen.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast paced environment and have a high level attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.