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Front Desk Attendant

Chalhoub Group

Dubai, UAE

Ref: GP285-2624

Job description / Role

Employment: Full Time

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing

Our Front Desk Attendant is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information.

JOB RESPONSIBILITIES:

• Daily collection and delivery of mail from PO Box and transfer to office mail room when assigned
• Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
• Provide information about establishment such as location and working hours of departments or offices, employees within the organization, or services provided
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Maintain guest reservation system Receive, sort, and route mail, with courier and deliveries
• Manage the mail room by allocating mail space for each department/company
• Assist staff and keep a track of the international calls and faxes to enable the accounts department to debit the amount to the personnel
• Be aware of the location of staff i.e. out of the office in a meeting, on leave, on business trips etc.
• Arrange for public transportation if requested by guests
• Maintain up-to-date telephone lists
• Perform other clerical duties as needed, such as filing, photocopying, and collating

Requirements

YOUR PROFILE:

• High school or secondary level 0-2 years of experience in the same field or a similar field
• Punctual, Flexible, Organized, Customer Oriented

COMPETENCIES

• Demonstrating Personal Resilience & Adapting to Change
• Demonstrating Customer Centricity
• Technical Understanding & Developing Self
• Driving Results
• Presenting Appropriate Appearance
• Managing Multiple Priorities
• Communicating effectively
• Collaborating & Influencing with Respect & Trust
• Office Administration
• Being Inclusive

What you'll need to succeed

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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