Front Desk Manager

Job description / Role

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites, and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Ensure a seamless check-in and check-out experience for all guests.
• Handle guest inquiries, complaints, and special requests professionally.
• Ensure VIP and repeat guests receive personalized service.
• Monitor guest satisfaction and implement service improvements as needed.
• Recruit, train, and supervise front desk agents and concierge staff.
• Create work schedules and assign daily tasks to ensure smooth operations.
• Conduct performance evaluations and provide feedback for improvement.
• Motivate staff to maintain high service standards.
• Oversee front desk functions, including reservations, room allocations, and payments.
• Ensure accuracy in billing, cash handling, and financial transactions.
• Coordinate with housekeeping and maintenance for room readiness.
• Monitor front desk supplies and ensure smooth workflow.
• Promote hotel services, upsell rooms, and suggest amenities to maximize revenue.
• Ensure accurate handling of bookings to prevent overbookings.
• Assist in implementing hotel promotions and loyalty programs.
• Ensure proper use of Property Management Systems (PMS) like Opera or Fidelio.
• Maintain guest records, reports, and daily logs.
• Ensure compliance with hotel policies, safety protocols, and local regulations.

Qualifications

• Minimum of 3 years in a leadership role within front office or guest services.
• Excellent leadership and communication abilities.
• Strong problem-solving skills, with the ability to manage stressful situations and resolve conflicts effectively.
• Proficiency in hotel management software and reservation systems.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.