Front Desk Officer



Ref: RP788-17

Job description / Role

Employment: Full Time

• Understand and promote company services and products.
• Inform clients about new services and discounts.
• Achieve all pre-defined sales targets and KPIs within the set timelines.
• Promote and upsell all company services, instruments and products.
• Cross-sell services and products when appropriate.
• Ensure clients renew expiring packages and payment is collected before the last paid class of the existing package.
• Convert assessment students to regular students by selling services and products.
• Convince students to sign up for longer packages.
• Maintain all prospect and new and existing customer accounts by obtaining, recording and updating all customer personal and payment information using the CRM system. For example: Contact logs, student information etc.
• Use the CRM to schedule new and existing customers and students.
• Maximise teachers schedule and availability as per the scheduling policy.
• Inform the Head of Education when new teachers are required.
• Make adjustments or cancellations to students’ schedules, as required and as per cancellation policy.
• Meet all customer feedback/review targets. Submit a report on target achievements.
• Prepare any weekly and monthly reports as required and submit as per the deadline.

AED 3,500 to 4,000 per month inclusive of fixed allowances.


• Excellent English communication skills
• Excellent Sales Person
• Must have an experience in admin and any CRM portal
• Excellent selling, communication (fluent spoken and written English) and negotiation skills.
• Friendly and confident personality.
• Hands on experience with office equipment i.e. photocopiers, computers, printers etc.
• Provide a high level of customer service to both internal and external customers.
• Approachable and positive attitude.
• Ability to multi-task, prioritise and manage time effectively.
• Highly motivated and sales target driven with a proven track record in sales.

About the Company

Melodica Music and Dance Institutue is a music institute in Dubai, UAE established and registered under the Knowledge and Human Development Authority. Melodica have been operating since 2013 and are one of the top-rated independent music schools in Dubai with six branches across Dubai with a further four opening over 2018-2020.

Melodica is registered with ABRSM, Trinity and RAD and specialise in teaching piano, vocals, guitar, violin, drums, saxophone, flute, ballet and hip hop for all age groups. With over 100 teachers from a variety of different backgrounds and nationalities including Russia, Ukraine, Poland, Serbia, Turkey, Bulgaria, Belarus, UK, South Africa, India, Canada and US, Melodica is a truly international school.

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Front Desk Officer salaries in UAE

Average monthly compensation
AED 3,000

Breakdown available for industries, cities and years of experience