Front Desk Receptionist Spanish Speaker

Job description / Role

Description

The receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.

Key responsibilities

Front desk operations

• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Respond promptly to phone calls, WhatsApp messages, and emails.
• Manage booking schedules for classes, personal training sessions, and facility usage.

Customer service

• Provide accurate information about gym services, memberships, and facilities.
• Assist members with queries, concerns, and service-related requests.
• Maintain a consistently high standard of hospitality and guest experience.

CRM & administrative tasks

• Enter and update member information in the CRM system.
• Process new memberships, renewals, and session packages.
• Maintain records, forms, and prepare daily reports.
• Handle cash and card payments when required.

Facility support

• Ensure the front desk and lobby areas remain clean, organized, and presentable.
• Coordinate with the cleaning team and gym supervisor regarding facility needs.
• Report equipment or facility issues promptly.

Qualifications & requirements

Education

• Graduate degree required.
• Additional training in customer service or hospitality is an advantage.

Requirements

• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system (mandatory).