Front Desk Supervisor (Russian Speaker)

Job description / Role

Hotel Overview:

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids' Club.

FRONT DESK SUPERVISOR

As a front desk supervisor with Fairmont Hotels & Resorts, your job is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile.

SUMMARY OF RESPONSIBILITIES:

- Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating Procedures.
- Adhere to and executes all job task checklist points.
- Execute the daily functions of next day arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Review all Group Resumes, VIP reports, daily business reports.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.
- Assist subordinates during peak periods.
- Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
- Cash handling and credit processing as required, to include Gift Card redemption.
- To support the Concierge or Royal Service agent as required.
- Resolve guest complaints or otherwise follow up with manager.
- Review room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
- Post applicable charges for late check-outs requests.
- Prepare system for next day arrivals.
- Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
- Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
- Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.
- Drive and champion ALL loyalty program.
- Drive FO Up selling program.
- Be familiar with hotel services and promotions and promote them.
- Uses Royal Service Manager as the main method of communication throughout the department as required for communication.
- Take and deliver accurate and timely guest messages.
- Respond to queries positively.
- Follow department policies, procedures and service standards, including all safety policies
- Other duties as assigned.

Requirements

QUALIFICATIONS:

- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English, secondary language preferred
- Minimum of 1 year previous proven Supervisory position or equivalent in a 5* hotel
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Micros-Fidelio Property Management System an asset.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

VISA REQUIREMENTS:

Please note that you must be eligible to live and work in Dubai.

WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.