Front of House Receptionist

Job description / Role

Job details

Reports to: Director of Admissions and Community Relations
Department: Front of House
Function: Customer service
Grade: n/a
HRL (HAY Reference Level): n/a

Job purpose

As the first contact person to the school, the receptionist ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

Dimensions

Number of staff supervised
Direct reports: n/a
Total team size: n/a

Financial accountability (annual): n/a
Geographical scope: UAE

Key accountabilities

• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.

Qualifications, experience & skills

Expected qualifications:

Expected experience:
A minimum one-year experience working as a receptionist or in a customer service focused role.

Effective communicator (written and spoken)
Interpersonal skills, able to operate in a diverse environment

Job-specific knowledge & skills:
Ability to multi-task and cope with peaks of demand
Proficient secretarial and computer skills
Advanced user of Microsoft Office an advantage

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

About the Company

GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.