Front of House Registrar

Job description / Role

Job description

We are seeking a dedicated and experienced registrar to join us at GEMS Education. The candidate will manage student enrolment numbers to meet or exceed the school specific enrolment budget consistently throughout the academic year and ensure all students are registered in accordance with the GEMS enrolment process and the specific governing body (such as ADEK).

Responsibilities

• Meet with prospective parents to explain admission procedures, curriculum, fee structure and regulations in order to ensure prospective parents enroll their children at the school. Registrars in a similar target market ensure that prospective parents who cannot secure a place at the school are actively guided to secure a place at an alternative GEMS school.
• Maintain an accurate record of all places available at the school and an up-to-date waiting list that details students who wish to be enrolled and have passed any necessary placement tests. Registrars should aim to have 50 students per year group, fully assessed and waiting to be placed.
• Update, maintain and manage the student information OASIS database ensuring that up-to-date information is available on a daily basis.
• Ensure annual enrolment processes such as the re-enrolment process, parent school contract and registration of students are completed within the agreed timetable.
• Prepare reports for the school principal/CEO and the corporate office reflecting the current enrolments, waiting lists, status of vacant seats and current conversion data. Registrars should meet regularly with the principal/CEO and SLT of the school to discuss the reports and assist the school with student number projections.
• If necessary, collaborate with school principal/CEO, SLT and other members of the FOH to develop and implement enrolment strategies in order to achieve budget enrolment numbers at the school.
• Maintain and create files for all new applicants, new students, current students, exiting students and alumni and complete all exit documentation for students withdrawing from the school.
• Be fully versed in all the rules and regulations of the Ministry of Education and other relevant governing bodies (SEZ, KHDA, ADEK) to ensure compliance during the admission process.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times and ensure all audit items are addressed in a timely manner.
• Perform other duties as requested by direct and dotted reporting line managers/supervisors.

Qualifications

• A college degree from a reputed university is desirable (BA or BSc).
• A minimum of two years in a customer service focused role.
• Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.
• Relationship management experience - able to build and influence professional relationships with peer group as well as parental community.
• Effective communicator (written and spoken).
• Interpersonal skills, able to operate in a diverse environment.

Skills

• Solid time management skills - ability to multi-task and cope with peaks of demand.
• Advanced user of Microsoft Office and able to utilise technology well to present facts to the management.
• Able to manage a diverse team's performance and relationships.
• Analytical thinking.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

About the Company

GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.