Front Office Agent

Job description / Role

Join our dynamic hotel team in the heart of Dubai as a Front Office Agent! In this vital role, you will be the first point of contact for our guests, offering exceptional customer service and ensuring a seamless check-in and check-out experience. If you have a passion for hospitality and a knack for creating unforgettable experiences, we want to hear from you!

Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Check guests in and out of the hotel efficiently while ensuring all information is accurate.
- Answer phone calls and respond to inquiries regarding accommodations, hotel services, and local attractions.
- Handle guest requests and complaints in a professional manner, providing solutions and ensuring guest satisfaction.
- Maintain accurate records and manage reservations through the hotel management system.
- Assist with billing, payments, and other front desk operations as needed.
- Communicate effectively with other hotel departments to ensure a smooth guest experience.
- Provide detailed information about the hotel and surrounding areas to enhance guests' stay.

- Prior experience in a front desk role in the hospitality industry is preferred.
- Strong verbal and written communication skills in English; additional languages are a plus.
- Exceptional interpersonal skills with a friendly and approachable attitude.
- Ability to handle high-pressure situations and resolve issues in a timely manner.
- Strong organizational skills, attention to detail, and ability to multitask.
- Familiarity with hotel management software Opera and systems is advantageous.
- Flexibility to work in shifts, including nights, weekends, and holidays.

Salary:
AED 2,000 to 2,500 per month inclusive of fixed allowances.

About the Company

Luxuria Hotel Management is a fully integrated pioneer hotel management company specialized in the hospitality sector and with an expanding portfolio across the Middle East and India.

LHM provides hotel owners and developers a broad spectrum of world-class management solutions catering to all market segments from luxury to budget.

LHM’s strategic expansion in the Middle East and India (soon) has been successful in unlocking a world of opportunities while creating value for its customers, stakeholders, associate companies and its employees. The portfolio is currently located in the vibrant destination of Dubai – United Arab Emirates, with a pipeline of hotels under development to grow LHM’s regional footprint further. The target is to grow by another 2 hotel properties before the last quarter of 2019 and to have portfolio of 10 hotels by the year 2022.