Front Office Coordinator

Job description / Role

POSITION DESCRIPTION

Position: Front Office Coordinator

Department: Rooms Division / Front Office

Reports to : Front Office Manager / Assistant Front Office Manager

PURPOSE OF POSITION

Under the general direction of the Front Office Manager / Assistant F OM provides supportive administrative assistance to Front Office. Coordinate with Front Desk Reception, Concierge, Guest Relations, Raffles Club and Raffles Boutique and promotes the work culture and the company's core values.

KEY ROLES & RESPONSIBILITIES

- Has knowledge of all Front Office Operations.
- Reports directly to and communicates with the Front Office Manager and Assistant Front Office Manager on Front Office operations.
- Assist on administrational tasks in back of the house operations and Front Office Operation.
- Review Guest Profile to ensure each single request is fulfilled prior to guest arrival.
- Check system to ensure Raffles Ambassador members information are updated in Hotel Management System and receive special attention .
- Make sure all necessary equipments are ordered for the day to day operations of the Front Desk
- Order VIP amenities and prepare VIP Report, coordinate with Housekeeping and Room Service if there are any changes prior to arrival.
- Coordinate with Sales Department about Group arrival, Long stay guests prior to arrival.
- Is fully aware of the Credit Policy .
- Is fully aware of the Raffles Standards
- Performs related duties and special projects assigned

Human Resource Responsibilities

- Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
- Provide input for probation and formal performance appraisal discussions in line with company guidelines
- Ensure new staff attend Corporate Orientation within first month of hire
- Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

Financial Responsibilities

- Works with superior in the preparation and management of the department's budget. Duties include:
- Assists in coordinating the preparation of the departmental annual budget
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

Requirements

PERSONAL ATTRIBUTES

- Excellent reading, writing and oral proficiency in English
- Familiarity with Business Centre duties (e-mail, internet, fax, photocopy, meeting room booking, etc.)
- Good communication and guest contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail

QUALIFICATIONS

- Post Secondary education, preferably with professional qualifications in Secretarial skills

EXPERIENCE

- Minimum 2 - 3 years in providing Secretarial support

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.