Front Office Coordinator / Rooms Coordinator

Job description / Role

Overview

You will be responsible for the efficient running of the division in line with Hyatt International's corporate strategies and brand standards, whilst meeting employee, guest, and owner expectations.

The Front Office Coordinator / Rooms Coordinator is responsible for ensuring the smooth and efficient running of all operational aspects of the Rooms Division. In this pivotal role, you will provide comprehensive administrative support to the Rooms Department, ensuring smooth office operations and maintaining accurate records.

Responsibilities

• Coordinating colleague training records.
• Assisting with payroll and roster monitoring.
• Handling guest inquiries.
• Supporting customer satisfaction initiatives such as survey tracking and reporting.

The ideal candidate will have excellent communication skills, a strong commitment to internal and external customer service, and the ability to uphold financial and safety compliance standards. If you thrive in a collaborative environment and are passionate about delivering exceptional service, we invite you to apply and become a key part of our team.

Ideal Candidate Profile

The ideal candidate for the Front Office Coordinator / Rooms Coordinator position should have a high school diploma or equivalent, with a degree or certification in hospitality management being an advantage.

Previous experience in hotel operations or administrative roles is preferred, along with proficiency in Microsoft Office and familiarity with property management systems like Opera.

Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment are essential.

The candidate should demonstrate excellent communication and interpersonal skills, a commitment to exceptional customer service, and a proactive approach to problem-solving.

Knowledge of health and safety practices is a plus, and flexibility to adapt to departmental needs is key.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.