Front Office Duty Manager

Job description / Role

Key tasks

Main role - objectives
- Responsible for all operational aspects at Novotel Hotel and Adagio Aparthotel Abu Dhabi.
- Ambassador of the hotel management and main point of contact with in-house guests.

Guest relations
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
- Deals swiftly, efficiently and sensitively to guest complaints and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude
- Personally and frequently verify that guests are receiving the best possible service.

Professional techniques
- Follow up on with Novotel and Adagio projects.
- Initiate actions directly related to Novotel and Adagio as a product, as well as to operation, service and customers.
- Ensure optimum guest service is provided to maintain the brand RPS as per objective.
- Regular analysis of guest comments from all sources - preparation of action plan -follow up on implementation - analysis of the results.
- Organizes and supervises guest arrivals and departures with the front office team.
- Ensure that all VIP guests rooms are pre-blocked inspected and amenities are delivered on time.
- Supervise the standard of customer relations on a daily basis
- Keep the management up-to-date with all guests complains, resolution and measures taken to avoid recurrence.
- Inspect all public areas, back of the house, car parking areas; and whenever is required - take action and cooperate with concern department
- Regularly inspect guest rooms to ensure the standard set is maintained.
- Work closely with Housekeeping and Engineering Department on cleanliness, maintenance and preventive work list of guest rooms and public areas.
- Respond to any changes in the department as dictated by the needs of the hotel
- Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs

Requirements

Skills

Level of Education Vocational education
- Areas of study Hospitality

Professional experiences
- 3 to 5 years

Languages essential
- English

Skills / Qualities
- Guest/Sales oriented and service minded
- Good listening and communication skills
- Self-confidence
- Flexibility
- Ability to work under pressure
- Responsiveness

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.