Job closed
Ref: RP714-76
Job description / Role
Key tasks
- Ensures that guests' have a smooth running stay at the hotel
- Manages and motivates front office team in order to provide high quality services for guests
- Ensures the department meets its quantitative and qualitative targets
- Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management)
- Maintains close relationships with guests throughout their stay in order to foster loyalty
- Anticipates guests' needs and takes them into consideration
- Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
- Develops employees' motivation and team spirit by creating a good working atmosphere
- Takes part in or validates recruitments
- Organises the welcome and integration of new employees
- Prepares and/or checks work schedules in line with activity forecasts
- Carries out annual performance appraisals for team members and sets targets
- Draws up the training plan and follows up implementation
- Helps employees improve their skills and provides support for career development
Requirements
Skills
- Level of Education Associate Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English
- Essential and optional requirements
- Ability to anticipate
- Team spirit
- Guest oriented and service minded
- Leadership
- Well organised and rigour
- Sales oriented
- Good administrative skills
- Has a strong sense of ethics, leads by example
- Excellent presentation
- Fidélio
- Opéra
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.