Front Office Manager

Job description / Role

Hotel Overview

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids' Club.

Front Office Manager

As a Front Office Manager with our Fairmont The Palm, you are responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control. You need to ensure ongoing liaising and coordinating with all departments of the hotel to ensure total guest satisfaction.

Summary of Responsibilities

- Oversee the daily Operations of the Front Office.
- Coach, lead, guide and direct the efforts of the team of front desk agents
- Provide managerial support to other Rooms Division Leaders in daily operational duties.
- Consistently offer friendly, engaging and a service culture that contributes positively to the Brand's Vision and Mission.
- Ensure the daily operation of the Front Office (includes all the Front of House areas) are properly staffed to meet forecasted business volumes.
- Conduct regular inspection of VIP arrival rooms and liaise with the housekeeping or engineering department on deviation from standard set-ups.
- Manage ALL loyalty program and guest recognition program.
- Lead and inspire FO Up selling program.
- Approve and adjust schedules as required based on business volume forecasts.
- Provide feedback, seizes training and coaching opportunities for colleagues.
- Supports training initiatives and provide a training role as required.
- Supports recruitment for the Front Office team
- Promote and follow a safe work environment.
- Promote and lead a service driven, results driven work environment.
- Follow departmental SOP's (Standard Operating Procedures).

Requirements

Qualifications

- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skill.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English, and at least one of the following language: French, Italian, Spanish, Russian, Arabic
- Minimum of 1 year previous proven managerial position or equivalent.
- Must have the ability to handle a multitude of tasks and guest requests.
- Knowledge of Micros-Fidelio Property Management System an asset.
- Should possess or seek certification in basic first aid.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.
- Experience with a hotel loyalty program an asset.
- Already in the role of a Front Office Manager in a luxury Hotel in the UAE
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Visa Requirements: Please note that you must be eligible to live and work in Dubai.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.