Front Office Manager

Job description / Role

Providing engaging, sincere, and personalized service is one of the ways our Rooms Division Colleagues and Leaders are turning moments into memories for our guests at Fairmont Dubai. Showcase your leadership and interpersonal strengths as Rooms Division Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

What is in it for you:

- Be a part of the Fairmont Flagship Hotel in the Middle East
- Experience the hustle of a dynamic, fast paced hotel located in the heart of the City's commercial district
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

- Provide managerial support for Front Desk, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas.
- Consistently offer professional, friendly and engaging service.
- Ensure proper manning and scheduling of all Front Office Colleagues in accordance to productivity guidelines.
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
- Train Colleagues and Leaders and fulfill the training role in the absence of the trainer
- Assist Guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Required at all times to set a high example in regards to punctuality, appearance, attitude, and Leadership.
- Use discretion and tact when dealing with Guest enquires, problems or complaints in an efficient and professional manner.
- Check the condition of the departure rooms with the supervisors and assist if required.
- Follow up with the supervisors in regards to any room discrepancies (skips & sleeps) and assist with their inspection.
- Ensure that the Police report is being done on a regular basis.
- Ensure at all Colleagues within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
- Ensure that all Colleagues have a complete understanding of and adhere to the Hotel Colleague rules and regulations.
- Assist in the building of an efficient team of Colleagues by taking active interest in their welfare, safety and development.
- Monitor the car park and driveway.
- Authorize after hour distribution of keys, Including dry stores and beverage stock
- Perform any other related duties assigned to him/her by the General Manager

Requirements

Your experience and skills include:

- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills

Your team and working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Fairmont DBI. Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.