Front Office Receptionist

FTI Consulting

Dubai, UAE

Ref: NP326-15

Job description / Role

Employment: Temporary

About the Role

As part of the FTI front of house team member for the DIFC Office, you will join a team that leverages technology, workplace design, hospitality, and business services to deliver a best-in-class workplace experience environment. The ideal candidate will be forward-thinking and hospitality-focused, have comfort working with emerging workplace technology and the ability to support facilities and operations in a fast-paced environment.

In this role, you will support the daily operations of our group to deliver:

• Workplace Services for employees and visitors, including Reception, Conference Center, Pantry Service, Catering Orders, Onboarding, and Meeting/Event Management (office, segment, training, etc.).
• Operations Services such as Facilities Management, Security, Repairs and Maintenance, Space Utilization, Mail/Print/Supplies, and Vendor Management.

What You’ll Do

The Front-of the-house receptionist will be responsible for providing administrative support and coordination for overall front office activities, as the face and voice of FTI and is at the forefront of delivering a positive office experience. As part of the “front-of-house” team, you will be responsible for creating a warm, welcoming, and professional atmosphere for all employees and visitors. The individual in this role will excel in anticipating needs and providing proactive services.

• Greet all employees and visitors in a professional and friendly manner, notifying the respective hosts of their arrival and direct them to their assigned room.
• Ensure all incoming phone calls are answered promptly and directed appropriately.
• Provide the highest level of customer service and respond to all inquiries.
• Arrange security clearance for all employees and guests; assist in the creation of new badges.
• Confirm meeting room bookings, focusing on strategic use of space to maximize utilization and efficiencies.
• Coordinate meeting and event needs (ie, register expected guests, place catering orders, AV/IT needs), accurately recording information and escalating any conflicts or special requests.
• Perform floor checks to ensure conference rooms are set-up correctly with proper equipment and amenities prior to the start of meetings. Escalate and resolve issues as needed.
• Order office and pantry room supplies for entire office, including maintaining supply inventory
• Maintain general organization of common/shared office and kitchen areas.
• Coordinate pickup and delivery of incoming and outgoing mail and courier services, prepare and ship mail and packages for external shipment, and maintain shipping supplies.
• Assist the Workplace Leader with coding and submitting vendor invoices to Accounts Payable.
• Provide administrative and office assistance as needed.

Requirements:

Basic Qualifications / Qualifications & Experience

• Minimum of 1-2 years of related experience in operations/facilities support.
• Bachelors or Associates Degree preferred.
• Candidate must be professional and service-oriented, collegial, and able to work effectively with colleagues, clients, and vendors at all professional levels.
• Team player with the ability to also work independently, meet multiple deadlines and respond to change.
• Ability to maintain a professional, composed, demeanour, and to diplomatically deal with challenging situations to resolve or escalate with leadership as needed.
• Excellent communication skills, both verbal and written.

SKILLS

• Proficiency in Excel, Word, and PowerPoint.
• Judgment skills to deal with challenging situations to resolve or escalate with leadership as needed.
• Dependable, reliable; and ethical team member (certain print materials may be confidential).

About the Company

FTI Consulting is an independent global business advisory firm dedicated to helping organizations manage change, mitigate risk and resolve disputes: financial, legal, operational, political & regulatory, reputational and transactional. Individually, each practice is a leader in its specific field, staffed with experts recognized for the depth of their knowledge and a track record of making an impact. Collectively, FTI Consulting offers a comprehensive suite of services designed to assist clients across the business cycle – from proactive risk management to the ability to respond rapidly to unexpected events and dynamic environments.

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Front Desk Receptionist salaries in Dubai

Average monthly compensation
AED 4,000

Breakdown available for industries and years of experience