Front Office Supervisor

Job description / Role

Key tasks
- To supervise the assigned department in providing courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction and ensure smooth operation of the department.
- To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
- To attend to all guests who approach the Front Desk with a smile.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks to the standard set.
- To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests.
- To perform opening and closing procedures established for Front Office as assigned.
- To ensure that all rebates and paid outs vouchers are signed by the Front Office Manager (in his absence, tDuty Manager / Night Manager).
- To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives.
- To monitor operating supplies and reduce spoilage and wastage.
- To ensure ample par stocks of guest supplies and initiate re-order, if needed
- To supervise and assist in the cashiering procedures during the shift.
- To check credit limit report and follow up accordingly. Complete a credit check on the guest.
- To ensure follow up for billings.
- To ensure credit limit, pit & departure clearance checks are carried out on every shift
- To ensure corporate backup checks are carried out regularly
- To check the petty cash float at the start and end of the shift and enter the audit using the computerized documents.
- To be aware of the rooms situation, including room rates, competitor's status and strive to obtain maximum occupancy
- To be able to explain and show the guests all the facilities in the room.
- To ensure that all departmental reports and correspondence are completed punctually and accurately
- To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.
- To check the housekeeping report and inform the housekeeping supervisors of any discrepancies
- To ensure correct registration of check-in and departures of all individuals and groups.
- To liaise with all other departments for all Guest related matters.

Requirements

Skills
- Level of Education Vocational education Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements
- Desired candidate should have a minimum of 1 to 3 years experience in similar role.
- Must be computer literate with effective communication skills and an excellent command of written and spoken English.
- Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.
- The ideal candidate will be a hands-on professional with a passion for service quality and excellence.
- Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.
- Access
- Excel
- Power Point
- Word
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.