Job description / Role
Front Office Supervisor
First impressions are everything! As a Front Office Supervisor, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies and mentorship
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service;
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling;
- Responds to telephone and in-person inquiries regarding reservations, hotel information, guest concerns, etc. courteously and professionally;
- Ensures a working discipline and smooth team work between Front Office and other departments
Your experience and skills include:
- Service focused personality is essential; experience is an asset;
- At least 3 years of experience working with Opera or a related system;
- At least 3 years experience in the same position in hospitality industry;
- Fluency in English; additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.