Front Office Supervisor

AccorHotels

Dubai, UAE

Ref: RP714-9600

Job description / Role

Employment: Full Time

- To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
- To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
- To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
- To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
- To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
- To monitor rooms status and discrepancies.
- To assist in securing external guest accommodation should an overbooking occur.
- To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To daily implement and control the check lists.
- To daily review the F/O logbook and to sign it.
- To personally update the activity reports.
- To ensure a proper handover between the shifts.
- To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
- To be updated with the competitors' offerings and rates.
- To liaise closely with the Sales and Reservations on rate management.
- To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
- To share daily activity highlights with the AFOM, Night Manager and FOM, including internal and external guest opportunities.
- To assist the AFOM and Night Manager in fulfilling administrative responsibilities and monitoring activities.
- To assist the AFOM and FOM in preparing forecasts and statistics.
- To promote the Accor loyalty programs.
- To be an ambassador of the Front Office and of the hotel, in and outside the work place.

Requirements

- To socialize with guests, playing a Public Relations role.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To escort the guests rather than pointing out directions.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the AFOM, FOM, Night Manager or DOR for advice in serious cases or if an approval is required.
- To be aware of all VIPs visiting or staying in the hotel.
- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
- To ensure uncompromising levels of cleanliness and maintenance through each ambassador's responsibility.
- To respect schedules, terms and deadlines as agreed with the Management.
- To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events.
- To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To keep the Front Office Manager and Assistant Front Office Manager up to date on ambassador performance.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Assistant Front Office Manager and the Front Office Manager.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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Front Office Supervisor salaries in UAE

Average monthly compensation
AED 3,500

Breakdown available for industries, cities and years of experience