Front Office Supervisor

Job description / Role

Job Description

- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
- Formalize and improve work processes.
- Follow corporate guidelines for operations reconciliation.
- Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
- Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems.
- Handles guest complaints and assists in resolution.
- Communicates with appropriate department regarding any concerns or deficiencies.
- Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
- Thorough knowledge of emergency procedures and general crisis situation procedures.
- Complete all other duties as assigned by the Front Office Manager.

- Service focused personality is essential.
- Passionate about guest experience.
- Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel.
- Must have a well-rounded understanding of all aspects of hotel operations.
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
- Must work well under pressure in a fast paced environment and handle conflicting priorities.
- Minimum of two years previous experience in a Rooms department, preferably Front Office operations.
- College degree in Hospitality management or related field preferred.

Additional Information

- Customer related experience an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.