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Front Office Supervisor (Russian Speaker)

AccorHotels

Dubai, UAE

Ref: RP714-5634

Job description / Role

Employment: Full Time

Front Office Supervisor

As a Front Office Supervisor, your job is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile!

Hotel Overview:

Contemporary, modern and elegant 5-star accommodation, the Mövenpick Hotel Jumeirah Lakes Towers is based in one of the most dynamic locations in Dubai - Jumeirah Lakes Towers.

Just off the famous Sheikh Zayed Road, the 168-room hotel is close to Dubai's thriving key business districts and commercial free zones, minutes away from the city's most iconic attractions and walking distance to Dubai Metro.

Overlooking tranquil lakes and the striking Dubai Marina skyline, the hotel offers its guests 3 dining and entertainment options, 7 meeting rooms, an outdoor pool and spa. Mövenpick Jumeirah Lakes Towers is is highly convenient for business activities or leisure as suited for exploring one of the most exciting cities in the world.

Summary of Daily Tasks & Responsibilities

- Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating Procedures.
- Adhere to and executes all job task checklist points.
- Execute the daily functions of next day arrival and departure for guests in a manner keeping with the brand Service Promise and the guests.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Review all Group Resumes, VIP reports, daily business reports.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.
- Assist subordinates during peak periods.
- Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.
- Comply at all times with the brand standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
- Cash handling and credit processing as required, to include Gift Card redemption.
- To support the Concierge or Guest Service Center agent as required.
- Resolve guest complaints or otherwise follow up with manager.
- Review room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
- Post applicable charges for late check-outs requests.
- Prepare system for next day arrivals.
- Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
- Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
- Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.
- Drive and champion ALL loyalty program.
- Drive FO Up selling program.
- Be familiar with hotel services and promotions and promote them.
- Uses Royal Service Manager as the main method of communication throughout the department as required for communication.
- Take and deliver accurate and timely guest messages.
- Respond to queries positively.
- Follow department policies, procedures and service standards, including all safety policies

Requirements

Other duties as assigned.

Job qualifications

- Excellent reading, writing and oral proficiency in English
- Additional language such as French, German or Russian will be preferred
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with strong interpersonal skills and attention to detail
- Ability to motivate employees to work as a team effectively and productively
- Must possess good communication skills for dealing with diverse staff
- Ability to coordinate and prioritize multiple tasks
- Should have pleasing personality.
- Excellent guest service skill.
- Able to stand for long hours
- Passion for guest service

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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