Front Office Supervisor (Russian Speaking)

Job description / Role

Job Summary:

The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behavior and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.

The Front Desk Supervisor is responsible for greeting, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation.

Key Responsibilities:

• Ensure company brand standards, policies and procedures are always adhered to.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Provide customers a positive first and last impression and maintain it at all times.
• Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
• Provide the team with necessary training and support.
• Bookkeeping duties, such as balancing accounts (credit limit).
• Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
• Always ensure outstanding customer care.
• Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Adhere to company credit limit policies.
• Allocate rooms to expected arrivals after checking the guest preferences and special requests.
• Build strong relationships and liaise with all other departments especially housekeeping, reservation etc.
• Cross check all billing instructions are correctly updated.
• Ensure Front Office logbook and checklist is always updated and actioned upon.
• Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.
• Assist all departments in servicing the guests during high volume periods.
• Take responsibility in the absence of the Duty Manager or Front Office Manager.

Desired Skills & Expertise:

• At least 2 years' experience as Front Office Supervisor in 4 or 5-star property with 300+ inventory.
• Front Office computer literacy (e.g., OPERA, VICAS etc.).
• Excellent communication skills with proficiency in speaking and writing Business English.
• Required language(s): fluent English, with preferred fluent French, Arabic, or Russian.
• Team player with excellent planning and organizing skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality with good problem-solving skills.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.