Job closed
Ref: SP498-18
Job description / Role
• Welcomes customers to the hotel
• Responds to customer requests for information about the hotel and its surroundings
• Arranges for special services requested by the customer
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Arranges fulfilment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Is aware, at all times, of current room status and room availability
• Ensures all guests establish credit upon check-in
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash banks
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
• Train the staffs
Requirements
• Willing to work in shifting schedule, weekends and public holidays
• With good grooming standards
• Preferably bilingual or multi lingual, male
• With experience in hospitality industry
• Preferably multilingual
• With excellent customer and communication skills
About the Company
Ideally located in Al Barsha heights, the hotel is close to amazing destinations like Dubai Marina, Dubai Internet City, Knowledge Village and Mall of the Emirates. Suitable for the business or leisure traveller alike. Golden Tulip Media is 4-star hotel with 5-star service! Enjoy our Outdoor swimming pool, Gym and health club.