Frontline Representative

Job description / Role

Tier 1 Customer Service Representatives handle issues and answer questions. By creating positive interactions, you must increase the number of sales and improve customer satisfaction. You must excel in customer service and result in positive customer reviews and customer satisfaction.

Responsibilities:
• Handle customer complaints.
• Provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.

**Note:** This position is exclusively for candidates based in the UAE, preferably those on a visit
visa or who have a canceled employment visa and can join immediately.

Schedule: Monday to Friday (5 days a week), 6:00 pm - 2:30 am (Evening Shift)

Qualifications:
• Ability to deal with customers.
• Strong command on English.
• 1+ yr. of international Call Center Experience.
• Well organized and able to multitask.
• Ability to read customers.
• Excellent problem-solving skills
• Strong customer service skill.

Salary:
AED 3000 per month inclusive of fixed allowances.
Additional benefits: Employment Visa ; Medical Insurance

About the Company

Baden BPO is a human capital focused company providing call center services, online marketing solutions, client back office support and business processing outsourcing services. We continue to strive to improve your client experience through our dedicated and well experienced staff. As a company, we provide all the training required, personal development programs and human resource support in order to bring out the best of our employees to the forefront of your customer’s experience.

As purveyors of culture and customer experience, Baden BPO stands determined to refine and improve our service quality so that you, our client, can focus on what you do best.