Fulfillment & Logistics Technology Lead

Job description / Role

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

This is a fantastic opportunity for a Fulfillment & Logistics Technology Leader to join a renowned retail group in the Middle East, working as part of the Group Technology function

The successful candidate will work with the Fulfillment and Supply Chain leadership teams to drive digital transformation across Warehousing, Transport, Order Management and Last Mile capabilities

What you'll be doing

The Fulfillment & Logistics Technology Lead is accountable to the Chief Fulfillment & Logistics Officer for all elements of Technology provision and is expected to:

In summary, you will lead a team of Scrum Masters, Solution Architects, Development teams, Business Analysts and 3rd party suppliers to:

- Create and implement the Technology strategy and direction for Fulfillment and Logistics
- Manage the architecture: identifying optimisation and legacy replacement opportunities
- Select appropriate technology, leading vendor assessments and tech. Selections
- Run large-scale transformations: ensure on-time, in-full and to-budget delivery of projects
- Innovate and challenge: identify new ways for tech. To drive value in Fulfillment & Logistics
- Manage the TCO: take accountability for ensuring technology costs drive business benefit

Managing your team, you will:

- Act as the single point of contact for all matters relating to Fulfillment & Logistics Technology: whether related to new demand, existing projects or service-related issues
- Fully understand Fulfillment and Logistics strategies, expected outcome, deliverables and value that needs to be generated from technology
- Support the business to translate business requirements into technology requirements and recommended new capabilities/enhancements to be added to the backlog
- Ensure the integrity, scalability and flexibility of the Technology architecture and roadmap for Fulfillment & Logistics (e.g., ability to add new brands, new warehouses, new carriers, new channels and eCommerce store fronts)
- Ensure that Fulfillment &Logistics solution requirements are defined, groomed and planned effectively for DevSecOps delivery management
- Manage the on-budget delivery of solution delivery efforts through close tracking of budget and forecast spend, pro-actively recommending opportunities to maximise the ROI of project budgets
- Actively manage the operational activity of external vendors and delivery partners supporting solution design/build activity
- Proactively manage and mitigate delivery risks, ensuring prompt escalation and resolution
- Work in close partnership with services colleagues to ensure that product issues are within the agreed Service Level Agreements (SLAs), running costs are within plan, and work collaboratively to continually enhance the product quality and avoid 'technical debt' (outdated technical components)

Requirements

What you'll need to succeed

- Degree Educated, with 8-10 years post graduate work experience working with Logistics related solutions, preferably in a business facing IT/Digital role
- Deep understanding of Fulfillment & Logistics processes and practical experience of improvement of these processes using technology in the Retail sector (ideally Fashion and Beauty)
- Demonstrated experience in implementing systems such as WMS, OMS, TMS and other supply chain systems for OmniChannel Retailers
- Experience and appreciation for the Middle East would be preferable but not essential
- Experience delivering and managing complex solutions (multi-platform, multi-technology, 3rd parties) end-to-end (e.g., solution integration, data management and effective cutover and release strategies)
- Experience working with modern integration technologies is preferable (e.g., a good understanding of API design patterns and frameworks, micro services, API gateways, API security etc.)
- Awareness and understanding of Lean-Agile project management and solution development methodologies and frameworks e.g., Dev Ops and SAFe.
- Experience in large regional/global organisations using in-sourced and out-sourced IT service providers
- Ability to work independently and be self-motivated to plan your own and your team's work to meet overall goals and objectives
- Experience in complex team management: you will have previously managed multi location, mixed internal/external teams effectively to deliver expected outcomes
- Strong facilitation, influencing and negotiation skills (considering the need for orchestration and organisation of multiple internal parties: business, central Tech, Brands, Geographies)
- Effective communication and relationship management - experience working with business stakeholders across various business functions (considering the need to manage demanding business stakeholders: ability to collaborate, influence but also challenge senior business stakeholders on their requirements)
- Robust teamwork proven both within and outside the Tech function
- Ability to generate trust, build alliances, and orchestrate interdisciplinary matrix teams, with internal and external team members
- Ability to work independently and be self-motivated to plan your own and your team's work to meet overall goals and objectives
- Experience in complex team management: you will have previously managed multi location, mixed internal/external teams effectively to deliver expected outcomes
- Strong facilitation, influencing and negotiation skills (considering the need for orchestration and organisation of multiple internal parties: business, central Tech, Brands, Geographies)
- Effective communication and relationship management - experience working with business stakeholders across various business functions (considering the need to manage demanding business stakeholders: ability to collaborate, influence but also challenge senior business stakeholders on their requirements)
- Robust teamwork proven both within and outside the Tech function - Ability to generate trust, build alliances, and orchestrate interdisciplinary matrix teams, with internal and external team members

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.