General Manager - Luxury Cafe

Job description / Role

Guildhall is seeking a General Manager for our client, a premium café brand. The ideal candidate will have proven experience in expansion and scaling operations, with a strong understanding of managing high-performing teams, operational excellence, and delivering exceptional customer experiences while maintaining the café’s brand standards and strategic objectives.

Key Responsibilities:
* Lead and manage day-to-day café operations (4 locations), including staff supervision, customer service, inventory, and financial management.
* Develop and implement strategies to achieve sales targets, profitability, and business growth.
* Ensure compliance with health, safety, and hygiene standards.
* Recruit, train, and develop staff, fostering a positive and productive workplace culture.
* Monitor and manage inventory, procurement, and vendor relationships to optimize costs.
* Maintain high standards of food and beverage quality and presentation.
* Analyze financial reports, KPIs, and operational metrics to identify areas for improvement.
* Implement marketing and promotional initiatives to drive customer engagement and brand awareness.
* Resolve customer complaints and ensure an exceptional guest experience.
* Collaborate with ownership on long-term business planning and strategy.

* Bachelor’s degree in Hospitality, Business Administration, or related field (preferred).
* Minimum 5–7 years of experience in café, restaurant, or F&B management, with at least 3 years in a senior managerial role.
* Expertise in operational management, P&L ownership, customer satisfaction and KPI monitoring to drive profitability and performance.
* Strong leadership, communication, and organizational skills.
* Knowledge of food and beverage operations, health and safety regulations, and cost management.
* Proven track record in managing multiple café locations and ensuring consistent quality and performance across all stores.
* Understanding of the Saudi and UK markets is highly advantageous.
* Ability to work flexible hours, including weekends and holidays.

Skills & Competencies:
* Leadership and team development
* Strategic thinking and business acumen
* Customer-focused mindset
* Financial literacy and budget management
* Problem-solving and decision-making

About the Company

Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region.

With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific.

Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services.

Guildhall is the partner of choice.