General Manager - Luxury Resort

Job description / Role

Exciting General Manager role for an exclusive resort with commitment to make a true impact on the island, the business and guests..

Client Details

Exclusive, luxury resort based on 300-hectares of beachfront and world class facilities

Description

Key responsibilities will include:

Operations/Property Management:
• Management of property and head office
• Development of an operational strategy that is aligned with the brand's business strategy and lead its execution. Work with the team to put sustainable work processes and systems in place that support the execution of the strategy
• Work in unison with HQ and ownership to develop the overall hotel strategy to maximise guest satisfaction, staff satisfaction and financial performance
• Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence
• Continuously review staffing levels to ensure that guest service, operational needs and financial objectives are met
• Ensure full compliance to hotel operating controls, SOP's, policies, procedures, and service standards
• Maintain strong relationships with neighbours, vendors, and hospitality competitors
• Lead all key property matters, including capital projects, customer service and refurbishment
• Take insight into procurement processes for operating supplies and equipment and contracting with third party vendors for essential equipment and services
• Ensure complete compliance with Occupational Health & Safety Act, fire regulations and other applicable legislation's

Guest Experience:
• Promote efficient operating procedures to provide a flawless guest experience; actively engage with guests from arrival to departure
• Promote quality control and enhance the product where possible for optimum guest experience
• Maintain a high level of service in all areas to our internal and external guests.
• Facilitate the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results

Human Resources:
• Promote a positive work environment; select and train new colleagues; continuously provide recognition, mentoring and coaching to existing colleagues
• Invest in training and skill development of colleagues
• Set clear objectives and expectations for direct reports and holds staff accountable for successful performance
• Ensure that the right talent is being recruited and onboarded
• Manage and develop the Hotel Executive team to ensure career progression and development
• Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to local legislation and internal standard

Sales & Revenue Management:
• Drive sales and marketing efforts fully
• Maximise room yield and hotels / resort revenue through innovative sales practices and yield management programs. Coordinate with Director of Sales & Marketing
• Balance sales goals and commitments with operations ability to deliver against them

Financial Management:
• Ensure monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate
• Responsible for the preparation, presentation and subsequent achievement of the hotel's monthly and annual Operating Budget, Marketing & Sales Plan and Capital Budget, as well as reporting
• Oversee procurement to tightly manage expenses and increase revenue
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property
• Strive to maintain profit margins without compromising guest or colleague satisfaction
• Develop improvement actions, carry out costs savings

Job Offer
• There is a competitive package on offer

Requirements

The successful candidate will have the following:
• At least 10 years of experience in the executive management of operations, sales and marketing, food and beverage or related professional area of luxury hospitality
• Is entrepreneurial, driven and motivating. A leader who has experience inspiring guest service
• Displays strong, hands-on management skills; thrives in customer interactions
• Thinks critically and objectively; has excellent problem-solving skills and the ability to make quick decisions based on business demands
• Understands and interprets hotel financial reports; generates and analyses budgets and extended reports
• Has a passion for hospitality, demonstrated by a progressive career
• Have an innate ability to think big, and small.
• Blend creative entrepreneurialism, emotional intelligence and healthy competition with strategy and streamlined systems.
• Be your own brand ambassador: Passion is believable. Authenticity is powerful.
• Back to basics: Understand motives. Deliver above and beyond.
• Community matters. Build One.
• It takes a village. Acknowledge it. Lead by example.
• Value your people.
• Represent ownership.
• Set up and maintain systems so that you have the time and creative bandwidth to continue innovate.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.